OPK
Olivea Pearl Kelly

FAQ

 

Frequently Asked Questions

 

Can I have something custom made?

I love creating commissioned work! Let me know what you have in mind by filling out a custom order form.


What’s the deal with shipping?

I’d love to offer free shipping, but as a small business OPK Studio doesn’t currently have the resources to cover shipping costs. Each time you shop with OPK Studio, you’ll be prompted at checkout to select a shipping option. Everything ships domestically with USPS Priority or First Class Mail and shipping costs are based on weight, size, and destination. I process orders as quickly as possible and you will receive an email with tracking information once your package is on its way! If you're in a rush or need something by a specific date, just let me know!


I live in Boston, can I pick-up my order in person?

Yes! Just use the code: BOSPICKUP and send me an email at send2olive@gmail.com to arrange a studio visit to pick-up your order!


Do you ship internationally?

Unfortunately due to high international shipping rates, OPK Studio can only ship domestically at this time. If you’d really really really like to place an international order, please email me at send2olive@gmail.com and I can quote you a shipping rate and create a custom listing for you.


How do I care for my wall hanging/rug?

I recommend regularly lint rolling wall hangings and rugs. And if there’s a stray fray, trim it! Most pieces can also be spot cleaned with cold soapy water if necessary. OPK Studio rugs are durable enough for the floor, but will last longer if hung on the wall. Avoid hanging any work in direct sunlight as fibers may fade over time. If you have specific care or hanging questions, please don’t hesitate to reach out!


What about returns?

At this time OPK Studio does not accept returns and all sales are final.


I’m a shop or business interested in carrying your goods, do you do wholesale?

Yes! I’m always looking to work with stockists who believe in my work. Please send all wholesale inquiries to Olivea at send2olive@gmail.com


I’d like to feature OPK Studio in my publication, how do I reach you?

Yay! Please send all inquiries to Olivea at send2olive@gmail.com


How often do you update your shop?

I announce all of my shop updates on Instagram! If you’d like to be notified by email instead, please sign up for my email list.



Other questions?

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